Frequently Asked Questions

  • Customer Service

    Have a technical question about our products? Need to find out about an order? Please email our customer service team at contact@tevaonline.ca and someone will get back to you within 48 hours.

  • Where Can I Buy Tevas in Canada?

    You can search for retailers in your area by using our store locator, found here.

  • What Methods of Payment Does Teva Accept?

    We accept American Express, MasterCard, and Visa via PayPal. All money transactions are in Canadian Dollars.

    When using your credit card, please provide your credit card billing address if different from the shipping address and daytime/nighttime phone numbers. If the billing address or the security code does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification.

  • Do You Charge Sales Tax?

    Yes. Sales tax will be applied to online purchases made by customers in all states in accordance to state/city/county regulations. Sales tax is charged based on the shipping address of the order and will have the appropriate sales tax for that province added to it.

    If you're making a purchase for a tax-exempt organization or you're an individual who qualifies for a tax exemption, contact us at contact@tevaonline.ca. To ensure compliance with tax laws, we must receive completed forms and verify some information before a purchase can be placed without tax.

  • In What Currency are the Prices on the Website?

    Our prices are listed in Canadian Dollars.

  • Do You Price Match?

    No, we do not price match with other retailers or website offers.

  • Contact Information

    If you still have any questions, feel free to email us at contact@tevaonline.ca

  • How Can I Get a Coupon?

    Coupons, when available, are either emailed to individuals signed up for our newsletter, or are posted directly to the website. We recommend registering an account and electing to join our mailing list for future sale alerts and coupon codes.

  • How Do I Use My Coupon Code?

    If you have a coupon, you can apply that towards your order in your cart or on the billing address page.

    From your cart, you will find a field to enter your coupon code beneath your total. On the billing address page, there is a link underneath the payment method fields that says, "Have a coupon or gift card?" Clicking on that will open the hidden coupon code and gift card fields. Enter your coupon code exactly as it appears, including any capital letters or dashes, and then press "Apply Coupon" to redeem.

  • I Got My Coupon From Another Website. Is It A Valid Code?

    There are third party websites that collect and display coupon codes for various online retailers. Many of these sites gather this information through user submission, which is not always accurate. These codes may be expired, incorrectly represented, or fake. Coupon codes displayed on these sites are not moderated by Teva Canada and we cannot guarantee that the code will work on our website. If a code from a third party website is tried and is not accepted, Teva Canada will not be able to honor that coupon code.

  • I Got my Coupon from Teva US mailing list. Will it be honored in Canada?

    No, the US coupon codes will not be valid in Canada. The Teva Canada and Teva US businesses are run separately and as a result, the coupons may vary for each country.

  • How can I Unsubscribe From the Emailing List?

    If you've changed your mind about receiving our promotional emails, you can unsubscribe from the email itself by clicking on the UNSUBSCRIBE link at the bottom of the message.

  • I Am Interested In Becoming a Teva Retailer. How Do I Get Started?

    To get started as an authorized Teva Product Dealer, please email us at contact@tevaonline.ca and we will have our local sales representative contact you.